Team Leadership and Service Excellence in High-Volume Environments

Led a team of 15+ staff in managing high-volume guest traffic, achieving an impressive 90% table turnover rate during peak hours, underscoring exceptional organizational and collaborative skills. Utilized a digital floor management system to implement strategic table assignments, significantly enhancing service efficiency and elevating guest experience, which contributed to a 10% increase in service ratings, reflecting strong problem-solving capabilities. Proactively addressed and resolved over 50 guest concerns with professionalism, maintaining a remarkable 95% customer satisfaction rate, demonstrating outstanding communication and interpersonal skills. rewrite these statements for my resume. make them concise, starting with strong action verb

• Led a team of 15+ staff to manage high-volume guest traffic, achieving a 90% table turnover rate during peak hours, showcasing strong organizational and collaborative skills.
• Implemented a digital floor management system for strategic table assignments, enhancing service efficiency and boosting guest experience, resulting in a 10% increase in service ratings.
• Resolved over 50 guest concerns with professionalism, maintaining a 95% customer satisfaction rate, demonstrating exceptional communication and interpersonal skills.